Frequently
Asked
Questions
What type of services do you offer?
I offer a range of calligraphy and engraving services, including custom wedding stationery, live event engraving, and personalized gifts. I’ve even done calligraphy on collectible toys! If you have an idea in mind or need help bringing your vision to life, don’t hesitate to reach out—I’d love to chat and help you create something special and meaningful.
How do I place an order?
For standard orders, you can place your order directly through my website. If you’re looking for something a little more custom, simply get in touch with me via email or the contact form. Tell me your story if you have one, share what it is you’re after (such as quantity, size, colour) and feel free to include any photo inspiration!
How long does an order take to complete?
For products listed on our website, please check the individual listings for more details. For custom work (excluding wedding invitation suites), our usual turnaround time is 2.5 - 3 weeks, though it can vary depending on factors like quantity, complexity, scope of the project and current workload. We aim to be transparent with our timeline, and if you have a specific deadline in mind, please don’t hesitate to reach out. While we always do our best to accommodate special requests, please note that if we’re unable to meet your timeline, additional rush fees may apply.
What is the process for ordering a custom piece / commission?
The process starts with you reaching out to me via email or the contact form on my website. We’ll discuss your ideas, preferences, and any inspiration you have, so I can fully understand your vision. Once I have all the details, I’ll provide you with a quote and estimated timeline. If you’re happy with everything, I’ll send an invoice along with my terms and conditions.
After confirming your order, I will provide a mock-up to make sure that you’re happy with everything. Once everything is finalised, I’ll begin crafting your custom piece with great care and attention to detail. I’ll keep you updated throughout the process and share a sneak peek of the final piece before it’s on its way to you.
Can I rush my order?
If you’re working with a tight timeline, we’ll do our best to make it happen! When we say "rush order," we don’t mean we’re rushing the details—we simply prioritize your project in our schedule to get it done as quickly as possible without compromising on the care we put into each piece. You are essentially paying for our overtime hours.
Our rush order fees start at an additional 20% of the total order cost, and can go up to 50% depending on how tight the timeframe is. If a rush order fee is applied, the total order cost will need to be paid in full to avoid delays.
Where can I find the terms and conditions for my purchase?
You can view them here Terms of Service